Refund and Returns Policy of S.T. Dupont Store

1. Introduction

Items purchased from S.T. Dupont Store may only be returned under the following conditions:

• A valid reason for the return must be provided (e.g., a manufacturing defect or the wrong item shipped).
• The item must be unused, in its original condition, and accompanied by the receipt or proof of purchase.
• The original packaging must be intact.

Please note that we do not accept returns without a valid reason.

2. Conditions for Returns

Customers initiating a return will be responsible for covering the shipping costs. A minimum charge of $30 will be applied to account for return shipping fees. This cost is non-refundable and will be deducted from the final refund amount.

3. Non-returnable items

Certain types of items cannot be returned. These include:

• Custom-made or personalized items.
• Hazardous materials or products containing flammable liquids or gases.

If you are unsure whether your item qualifies for a return, please contact our customer service team for assistance.

4. Return Process

To begin the return process:

1. Contact our customer service team to explain the reason for your return.
2. Wait for confirmation and a return shipping label, which will include detailed instructions on sending back the item.

5. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will be issued to your original payment method. Please note that the $30 return shipping fee will be deducted from the refund amount.

6. Late or Missing Refunds

If you have not received an expected refund:

1. Verify your bank or credit card statement.
2. Contact your credit card company, as it may take additional time for the refund to be posted.
3. If these steps do not resolve the issue, please contact our customer service team for further assistance.

7. Exchanges

Exchanges will only be processed for defective or damaged items. If you need to exchange an item, please contact our customer service team to discuss the issue and arrange for the exchange.

8.Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any updates will be posted on our website and will take effect immediately upon posting.

9.Contact Us

If you have any questions about this policy, do not hesitate to reach out to our professional customer service team. We are here to provide assistance and clarity.

This policy ensures a transparent, fair process for both our valued customers and the S.T. Dupont Store. Thank you for your trust in us.