Refund and Returns Policy of S.T. Dupont Store

1. Introduction

At S.T. Dupont Store, we value our customers and strive to ensure their complete satisfaction. We understand that there may be times when you wish to return a product purchased from us. This Refund and Returns Policy sets out the circumstances under which we will accept returns and offer refunds.

2. Conditions for Returns

You may return items purchased from S.T. Dupont Store within 30 days of receipt. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Please also include the receipt or proof of purchase.

3. Non-returnable items

Certain types of items cannot be returned, such as custom-made or personalized items, hazardous materials, or flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

4. Return Process

To initiate a return, please contact our customer service team. We will provide you with a return shipping label and instructions on how and where to send your package.

5. Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

6. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

8. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Changes to the Refund and Returns Policy

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us. Our dedicated customer service team is always ready to assist you.